Privacy Policy
RadiatorsDirect.co.uk is a trading brand of IRSAP UK LIMITED part of the IRSAP S.P.A, Italy’s leading manufacturer of design led radiators.
How does IRSAP UK handle personal data?
IRSAP UK Ltd ("We") are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.radiatorsdirect.co.uk/ you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation (the Regulation), the data controller is IRSAP UK LIMITED, a company registered in England and Wales under company number 3596023 and with our registered office at Units 13 -1 4 Charlwoods Road, East Grinstead, RH19 2HU.
If you have any questions about this privacy notice or how we handle your personal information, please contact us via an email to data@irsap.co.uk
IRSAP UK take the privacy of your information very seriously. We aim to meet current Internet best practice and our services are designed to give you the information that you want to receive, without compromising your rights and privacy.
Our Privacy Policy below explains how we will collect and use the information you provide us. We may vary this policy from time to time and the current version will be that published on this site. The word 'we' refers to IRSAP UK, unless otherwise indicated.
Collecting your information
You may give us information about you by filling in forms on our site https://www.radiatorsdirect.co.uk/ (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
We may also need personal information in order to help you with our products and services or to help us identify you when you contact us. When we collect this information, we will only do so over a secure connection. If you communicate with us by email over the internet you should be aware that the nature of the internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information. We cannot accept responsibility for unauthorised access to your information that is outside our control.
IRSAP UK Data Protection Notice
We will not share the information you provide with any external agencies. Data we collect from you will only be used for administration, marketing, customer services and profiling your purchasing preferences. We may keep your information for a reasonable period to contact you about our services or help our Merchant / Showroom customers get in contact, if you have asked them to do so.
You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.
We may record telephone calls for staff training and evidential purposes.
By submitting data to us, you will be indicating to us your consent to contact you by mail, telephone, fax, email, and SMS/MMS to let you know about any goods, services or promotions.
How we collect information about your visits to our website
With regard to each of your visits to our site we may automatically collect the following information when you visit our web pages. We will download something called a `cookie' to your computer. We may also collect information using web beacons (also known as clear gifs or web bugs). Our cookies and web beacons provide us with non-personal statistical information about what you do on the website including:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites.
What will we do with your personal information?
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you for marketing purposes unless you have indicated your agreement that we may do so.
We are committed to treating your personal data with due care and in accordance with the data protection principles.
What is a cookie?
Cookies are text files that identify your computer (through what is known as an IP address) to our server. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your internet browser. With most browsers, this facility can be reached via the `tools' (e.g. Internet Explorer), or `edit', or 'task' (e.g. Netscape) menu. If you have any problems finding this area, the `help' function within your browser will be able to provide assistance. You can also find more detailed information about cookies and how to manage them on www.allaboutcookies.org.
If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.
What is a web beacon?
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of our site or particular campaigns.
You can find more information on web beacons, their use and your rights, if you visit www.allaboutcookies.org.
If you have any questions regarding this privacy policy or any other aspect of our data handling procedures, please contact us.
Links to other websites
Our website may contain links to other sites outside the group. IRSAP UK cannot be responsible for the privacy and security of these sites. This privacy policy applies only to this website.